We are a registered UK based company under the name Canvas Prince; the address of our registered office is The Old Stables, 16 Wharfedale Road, Bournemouth, Dorset BH4 9BT.

Canvas Prince is committed to respecting the privacy rights of visitors to its Site. This privacy policy explains how we collect, store and use personal data about you when you visit the Sit, buy Products from us or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. Words used in this Privacy Policy have the same meaning as is attributed to them in the Canvas Prince Terms of Use.

What personal information do we collect about you ?

When you access and move around Canvas Prince, register an Account with Canvas Prince or purchase a Product from Canvas Prince , we may collect some or all of the following personal data about you:

a username and password;
name, date of birth, age and sex;
billing and delivery addresses, email address and phone number(s);
Payment Method (typically credit card or debit card) details;
your Images and other User Content;
correspondence with and from Canvas Prince;
your preferences about receiving communications from Canvas Prince;
information about your use of Canvas Prince, and your browsing and online purchasing activities; and details we may ask you to submit to verify your identity.

We may also collect some of this personal data from third parties who have your consent to pass your details to us.

In order to take advantage of some of our Services, you may need to supply us with the personal details of a third party (for example, their name and address if you wish to send them a Product as a gift). We will not use this information for anything other than providing the Services for which the information was supplied.

We may disclose your first name and last name, to selected third parties, including but not limited to Pro-Gallery owners from whom you have purchased items. The purpose of this is so that a record may be kept by the third parties of who has purchased Products from them. It is a condition of your use of our Services that you agree to this disclosure of this data.
How do we use your personal information?

Your personal data will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us:

to provide Canvas Prince to you;
to tailor aspects of your experience of Canvas Prince;
to contact you to provide examples of Products bearing your Images we think might interest you;
to create personalised Products selected by you;
to associate your Account, and your Product purchases, with you, and to verify your identity;
if you elect to store a Payment Method with us, to associate that Payment Method with you when you place an order;
to associate your Account, and your Product purchases, with you, and to verify your identity;
to process payments you make for Products;
to provide customer support;
to contact you by email and mobile communication (such as text (SMS) and “push” notification);
for customer satisfaction and customer experience improvement purposes; and in connection with the prevention and detection of fraud and other crime.

If you elect to store a Payment Method with us, that Payment Method will not in fact be stored by Canvas Prince itself, but instead it will be stored by a payment service provider under contract with us. The storing payment service provider will be required to comply with the Payment Card Industry Data Security Standard (PCI DSS). Note that, when using a stored Payment Method to make payment for your Canvas Prince order, certain techniques will be used to assist in maintaining the security of the details of your stored Payment Method. For example, not all of the payment card number will be visible to you (typically, all except the final four digits will be masked), and you will be required to provide certain information (such as, but not limited to, a CV2 card security number) in order to proceed with using that Payment Method. To remove or change a stored Payment Method, please follow the procedures specified on the Site or App, or contact our customer services team.

We may use automatically collect anonymous information about your use of Canvas Prince. For example, we may automatically log which parts of Canvas Prince you access, which web browser you deploy and the website from which you linked to Canvas Prince. You cannot be identified from any of this information. It enables us to compile statistics about the use of Canvas Prince, and to help target aspects of Canvas Prince and advertising to you more accurately.

Disclosing your personal data

We will not disclose any of your personal data, other than to subsidiary and/or affiliated companies and data processors (including payment service providers) under contract with us, without your permission unless:

we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud);
we are in negotiations with a third party for the sale or purchase of any of Canvas Prince’s business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
Canvas Prince, or substantially all of its assets, is acquired by a third party, in which case personal data held by Canvas Prince about its customers will be one of the transferred assets; or
to enforce or apply our Terms of Use and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.

Email and Text preferences

The emails and mobile communication (such as text (SMS) and “push” notification) we send to you fall into two categories:

Emails (we call them newsletters) and mobile communication (such as text (SMS) and “push” notification) (we call them messaging alerts) which provide you with information about offers, new Products and other things that we think may interest you or Canvas Prince customers generally. You can notify us of your preferences concerning our newsletters here: us and you can opt out of receiving text (SMS) messaging alerts at any time by texting STOP to the number which appears in the relevant text (SMS) messaging alert, and prevent receipt of “push” notification messaging alerts by turning off the push function on your mobile device.
The emails and messaging alerts that we send concerning activity on your Canvas Prince Account (“Service Messages”), specifically:
To remind you of free Canvas Prince credits that may be in your account
To remind you of unordered items in your online basket
To remind you of Product creations that you have abandoned
To explain how Canvas Prince credits that you have purchased work
To remind you to use Canvas Prince credits before they expire
Surveys to capture your feedback on orders you have placed with Canvas Prince
Surveys to capture your feedback on contact with our customer service team
To inform you of last Product order dates for seasonal events such as Christmas, Valentine’s day, Mother’s Day and Father’s day
To remind you that you have an Account

While we do our best to act on your preferences as soon as we reasonably can, please be aware that it may take up to 14 days for changes to your preferences concerning Service Messages to take effect.

Please note that (a) emails that we need to send you relating directly to your orders and purchases from Canvas Prince (such as order and dispatch confirmation emails), and (b) emails which notify you of changes to our Terms of Use, or to policies we apply under our Terms of Use, are unaffected by your preferences for newsletters and Service Messages; you cannot opt-out of receiving these emails.